Shipping Policy

Available shipping services:

  • Standard International Postal Services
  • DHL Express
  • Amazon US Fulfillment (coming soon)
  • Amazon Europe Fulfillment (coming soon)

 

Costs:

  • DHL Express
    - Free for orders of more than $95
    - For the orders of less than $45 the price will vary between $5 - $10 (we are supporting 75% of the real cost)
  • Standard Postal Services
    - Free for orders of more than $45
    - For the orders of less than $45 the price will vary between $5 - $10 (we are supporting 75% of the cost)
  • Amazon US Fulfillment (will be available only for North America)
    - Free for Standard Delivery
    - $5 for two days delivery (we are supporting 75% of the cost)
    - $10 for next day delivery  (we are supporting 75% of the cost)
  • Amazon Europe Fulfillment (will be available only for Europe)
    - Free with standard delivery
    - $5 with two days delivery (we are supporting 75% of the cost)
    - $10 with next day delivery (we are supporting 75% of the cost)

 

Where are we shipping from

  • DHL Express and Standard International Postal Services shipments will be made from our Workshop in Bucharest, Romania.
  • Amazon US Fulfillment shipments will be made from California, United States
  • Amazon Europe Fulfillment shipments will be made from London, United Kingdom

 

How fast are we shipping

  • Any order placed between Monday to Friday will be shipped in less than 24 hours.
  • Orders placed during the week-end will be shipped Monday morning.

 

Tracking
All our shipments have a tracking number that you shall receive by email.
❗️Please note that the tracking system of the Standard International Postal Services is often unreliable

 

Duration

  • With Standard International Postal Services:
    - Europe: 5 - 10 working days:
    - North America: 10 - 22 working days
    - Rest of the world: 10 - 30 working days
  • With DHL Express:
    - Europe: 1 - 5 days
    - North America: 3 - 6 days
    - Rest of the world: 3 - 7 days
  • With Amazon US Fulfillment:
    - Delivery time is 1 - 5 days based on the shipment type and destination
  • With Amazon Europe Fulfillment:
    - Delivery time is 1 - 5 days based on the shipment type and destination

 

What happens if you don't receive your product in 30 days
You will be able to choose between a full refund or a replacement of the same product if we still have it in stock.

 

What happens if you receive the replacement and the original product too
You should return one of the products back to us.
The simplest way to do this is to refuse the second parcel. This way the package will return to us with zero costs for you.

 

Other questions?
Contact us here in your most convenient way.